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Frequently Asked Questions

WHAT INFORMATION DO I NEED TO KNOW BEFORE ORDERING?  

All custom and personalized pieces are made-to-order and final sale. 

The order cannot be cancelled or returned but altered after submitted 24 hrs only. 

   

        

WHAT IS YOUR JEWELRY MADE OF?      

Our pieces are hand-crafted using a variety of high quality materials, 

including 14K-18K solid gold & nickle-free.     

It can be tarnished but not easily tarnished.      

           

 

HOW SHOULD I CARE FOR MY PIECES?     

To keep your styles at their best, please give them occasional breaks,

and store neatly when not in use.       

Avoid contact with moisture and liquid cosmetics when wearing; 

this includes lotion, sunscreen, and perfume.     

Jewelry should never be worn in the shower, pool or ocean.   

            

QUALITY GUARANTEE        

If your piece is less than perfect upon arrival, we want to know!  

Please send a photo to theaubonmarche@gmail.com,   

and our Customer Care Team will get back to you with a solution. 

            

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?    

All U.S. orders are shipped flat rate shipping.     

           

 

DO YOU SHIP INTERNATIONALLY?      

Not as of yet. Hope we can offer international shipping soon!  

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